Effective Date: September 18, 2025
Ivy-Writing-Service (“we,” “our,” “us,” or “the Platform”) connects students with certified experts who provide tailored guidance on essays, research papers, reports, coursework, theses, and other writing assignments. Protecting your privacy is a core part of our mission. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in accordance with applicable U.S. privacy regulations (including the CCPA, COPPA, and other state laws).
By using Ivy-Writing-Service, you agree to the practices described below. If you do not accept these terms, please discontinue use of the Platform.
1. Information We Collect
We collect both personal and non-personal data to provide and improve our services:
- Voluntarily Provided Information:
– Name and contact details (email, phone number).
– Payment details (processed securely via trusted third-party providers).
– Files, instructions, or documents you upload to receive assistance.
– Communications with our support team or assigned experts. - Automatically Collected Information:
– IP address, browser type, device specifications.
– Clickstream and usage data (pages visited, time spent, referring websites).
– Unique device identifiers, advertising IDs, and approximate location (when available).
We do not collect or process sensitive personal information, such as data relating to race, ethnicity, gender, religion, health status, or other special categories.
2. How We Use Your Information
We use the information to:
- Match you with qualified experts.
- Deliver, maintain, and improve our services.
- Process payments securely.
- Respond to your inquiries and support requests.
- Send important service updates (policy changes, account notices).
- Analyze performance, prevent fraud, and maintain security.
- Offer optional promotions or newsletters (only with your consent).
3. Data Retention
We keep personal data only as long as necessary to:
- Provide requested services.
- Comply with legal and financial obligations.
- Resolve disputes and enforce agreements.
Inactive accounts are usually deleted after 5 years unless retention is required by law. You may request earlier deletion by emailing [email protected].
4. Data Sharing and Third Parties
We never sell or rent your personal data. We may share limited information with:
- Payment processors, hosting providers, and analytics tools.
- Independent experts under strict confidentiality obligations.
- Legal authorities, if required to comply with the law.
5. Legal Basis
We process your data to fulfill contracts, comply with legal requirements, and pursue our legitimate interests (security, service improvement). We obtain consent where required for optional communications or sensitive data.
6. Minors’ Privacy
Our services are intended for users aged 18 or older. We do not knowingly collect data from minors. If you believe a child has submitted personal information, contact us immediately to request deletion.
7. International Transfers
If you access our Platform from outside the U.S., you consent to your information being transferred to and processed in the U.S. under this Privacy Policy. We use safeguards such as contractual clauses and security measures to protect your data during transfers.
8. Your Rights
Depending on your state of residence, you may have rights to:
- Access, correct, or delete your personal data.
- Opt out of data sales or targeted advertising.
- Receive a portable copy of your data.
- Appeal any denial of your privacy requests.
To exercise these rights, email [email protected] with the subject line “Privacy Request.” We respond within the time frames required by law (generally 30–45 days).
9. Security Measures
We use administrative, technical, and physical safeguards—such as encryption, access controls, and secure hosting—to protect your data from unauthorized access or disclosure.
10. Policy Updates
We may revise this Privacy Policy from time to time. Updates will appear here with a new “Effective Date.” Continued use of the Platform constitutes acceptance of changes.
11. Contact Us
For privacy questions or complaints, email [email protected].